Order processing times are separate from the shipping times seen at checkout. 

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Any delay, damage, or failure to deliver is the responsibility of the carrier.  We will do everything possible to assist with delivery problems, but have no control over a package once it has been handed over to the carrier.

 

Domestic Shipping

Shipping charges for your order will be calculated and displayed at checkout. Please contact us if you show that the package has been delivered but you have not received it within 48 hours of delivery notification.

 

International Shipping

We offer international shipping.  We are not responsible for damages, delays, costs, fees, taxes or any other international customs agencies' actions. 

Shipping charges for your order will be calculated and displayed at checkout. 

We are not responsible for any delays, damage, costs, fees, taxes, or other international customs agencies' actions. We are not able to make you aware of these agencies or their actions. Please check with your country's customs office to determine their procedures. The customer is responsible for all taxes and duties imposed by their country of residence.

Damage caused by customs inspection is at the recipient's sole liability, who should seek reimbursement from the customs authorities in their country which caused the damage.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours from shipping for the tracking information to become available. 

If you haven’t received your order within 15 days (Domestic US) or 45 days (International) of receiving your shipping confirmation email, please contact us at info@nothingyetdesigns.com with your name and order number, and we will look into it for you.